Have you been to a affected place in the last 14 days


had contact with somebody with Coroavirus


do you have any of these symptoms?


If yes, to protect yourself and others please go home and call NHS 111 for expert advice.


Find out more at

Face masks / Facial coverings

Face masks / Facial coverings are now Mandatory in most public areas. We understand some patients will be anxious about wearing a mask especially if you have breathing difficulties.

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.

The prescription Ordering Direct (POD) service across Kent and Medway is closing on 31st January 2022

Since the service began, more efficient technology has been developed that allows patients to order their medicines securely online via the NHS APP or other NHS login supported platforms.

Repeat Prescriptions


If you do not have access to online services you can also order your repeat prescription directly through this site. Click on the link above and complete the simple registration form. Please telephone the surgery after 48 hours to see if it is ready.

We need 48 hours notice to prepare a repeat prescription.

You may also call the surgery after 2pm each day to request your repeat prescriptions or pop into the surgery.

Alternatively if you provide a stamped self addressed envelope we will post the prescription back to you as soon as it is ready.

 We are now offering  telephone consultations only from 8am-12am daily to speak to a GP/Nurse/Paramedic Practitioner

*IMPORTANT* NHS Health Screening Check - Find out more by clicking on our "NHS SCREENING SERVICES" tab on the right hand side menu for details on Cervical, Bowel & Breast screening services. 

DOWNLOAD THE "HEALTH HELP NOW" APP available for android and smart phones or go to 

Did we do something right?

Visit the NHS Choices website and let us know!

Pilgrims Way Surgery will be closed on the following dates/times:

Please see 'When we are closed' tab for further information on who to contact when we are closed.

Call 999 in an emergency. Chest pain and / or shortness of breath constitute an emergency.

February 2022

22nd February 1300-1830 (Protective Learning Times)

March 2022

23rd March 1300-1830 PLT (protected learning times)

May 2022

19th May 1300-1830 PLT (protected learning time)

June 2022

14th June 1300-1830 PLT (protected learning time)

July 2022

14th July 1300-1830 - IN HOUSE TRAINING

September 2022

20th September  1300-1830 PLT (protected learning time)

October 2022

13th October  1300-1830 PLT (protected learning time)

November 2022

22nd November  1300-1830 PLT (protected learning time)


Changes to the appointment system:-


It was noted on our recent patient survey that some people are a bit confused about how we are running the appointment system now.


Though it may appear we may have no emergency appointments we have telephone consultations with a GP every morning till from 8am till 12pm.

This allows you to speak to a GP about your health concern and after you speak to the Doctor, sometimes, he asks you to come straight to surgery or come in later that afternoon. 

Furthermore, we have 2 Paramedic Practitioners that are qualified in treating acute illnesses for adults and children and you may be given an appointment with them in the first instance. We have Paramedics working with us every day and they also do Home Visits. Please note, they can also call upon any GPs for advice if there are issues you feel want our input. 


Why have we changed it?


A couple of years ago the Health Services Authority said that we should offer telephone consultations to our patients when they needed to speak to a clinical member of staff within 48 hours. However, as a practice we thought it would be better if we phone the patients the same day to address their needs. 

Furthermore, with all the shortages of GP's nationally we are working with other Health Professionals like Paramedics, Physician Associates and Pharmacists who can provide their skills and services to our patients. 


Why are there no more emergency appointments?


Telephone consultations take as long as face to face consultations and often, because the Doctor has no visual signs or symptoms, they take longer as the Doctor has to ask more questions.  It’s a bit like when you phone NHS 111


The Doctor takes the information you give him and decides if you need to go to Hospital or if you can be seen later, or right away or if you can go to the Chemist and buy something to make you feel better. 


I want to “see” the Doctor – not speak to him on the phone!


We are more than happy to see you in person.  Please bear in mind though that you might have to book an appointment for another day if the GP feels it can wait a day or so.


I feel really unwell and I think the Doctor should see me.


Please make sure you tell the Doctor how you feel.  Please also be fair.  Emergency appointments are only made for genuine emergencies or very frail, elderly or very young.  So please only ask Doctor for an emergency appointment if it is a genuine emergency. 


The GP gave me a prescription but now I have changed my mind and I want to see a Doctor.


You can either call us back or call NHS 111 or you can go to your local Pharmacist for advice.



It is better to make an appointment and cancel it if you feel better than to leave it until you are so sick that you need immediate medical attention – please take good care of yourselves and take advice from the Pharmacist.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website