Noticeboard

Coronavirus

Have you been to a affected place in the last 14 days

or

had contact with somebody with Coroavirus

AND

do you have any of these symptoms?

COUGH / FEVER / SHORTNESS OF BREATH

If yes, to protect yourself and others please go home and call NHS 111 for expert advice.

DO NOT ENTER PILGRIMS WAY SURGERY

Find out more at nhs.uk/coronavirus


Face masks / Facial coverings

Face masks / Facial coverings are now Mandatory in most public areas. We understand some patients will be anxious about wearing a mask especially if you have breathing difficulties.

Practices are reporting increases in requests from patients for letters of exemption to wearing face masks in various public settings.

In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva.


The prescription Ordering Direct (POD) service across Kent and Medway is closing on 31st January 2022

Since the service began, more efficient technology has been developed that allows patients to order their medicines securely online via the NHS APP or other NHS login supported platforms.

Repeat Prescriptions


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If you do not have access to online services you can also order your repeat prescription directly through this site. Click on the link above and complete the simple registration form. Please telephone the surgery after 48 hours to see if it is ready.

We need 48 hours notice to prepare a repeat prescription.

You may also call the surgery after 2pm each day to request your repeat prescriptions or pop into the surgery.

Alternatively if you provide a stamped self addressed envelope we will post the prescription back to you as soon as it is ready.


 We are now offering  telephone consultations only from 8am-12am daily to speak to a GP/Nurse/Paramedic Practitioner



*IMPORTANT* NHS Health Screening Check - Find out more by clicking on our "NHS SCREENING SERVICES" tab on the right hand side menu for details on Cervical, Bowel & Breast screening services. 

DOWNLOAD THE "HEALTH HELP NOW" APP available for android and smart phones or go to

http://kent.healthhelpnow-nhs.net/privacy-policy/ 

Did we do something right?

Visit the NHS Choices website and let us know!


Pilgrims Way Surgery will be closed on the following dates/times:

Please see 'When we are closed' tab for further information on who to contact when we are closed.

Call 999 in an emergency. Chest pain and / or shortness of breath constitute an emergency.

February 2022

22nd February 1300-1830 (Protective Learning Times)

March 2022

23rd March 1300-1830 PLT (protected learning times)

May 2022

19th May 1300-1830 PLT (protected learning time)

June 2022

14th June 1300-1830 PLT (protected learning time)

July 2022

14th July 1300-1830 - IN HOUSE TRAINING

September 2022

20th September  1300-1830 PLT (protected learning time)

October 2022

13th October  1300-1830 PLT (protected learning time)

November 2022

22nd November  1300-1830 PLT (protected learning time)


 

Introduction to the Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.

Our results for the year March 2018/19 show that 85.3% of our patients would be highly likely/likely to recommend our GP practice to friends and family.

Comments & Complaints

We endeavour to provide a good service to all patients, however sometimes misunderstandings can occur. Please do not hesitate to discuss any problems you may have with your Doctor or our Practice Manager (h.nota@nhs.net) /Assistant Practice Manager (s.nevard@nhs.net). We work within the local guidelines and assure you that any complaints are duly dealt with.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

The Freedom to Speak up Guardian

The National Guardian’s Office is an independent, non-statutory body with the remit to lead culture change in the NHS so that speaking up becomes business as usual. The office is not a regulator, but is sponsored by the CQC, NHS England and NHS Improvement. 

Contact the National Guardian's Office:

Email: enquiries@nationalguardianoffice.org.uk

Phone: 0300 067 9000

 
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